dkwing Privacy Policy

2. Personal Data We Collect

dkwing collects personal data through several channels: directly from you during registration and account use, automatically through your use of the platform, and occasionally from third-party verification partners. The categories of data we collect are set out below.

2.1 Registration and Account Data

When you create a dkwing account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh or Cox's Bazar)
• Username and password (password stored in hashed form only — never in plain text)

2.2 Identity Verification Data

To comply with anti-money laundering (AML) obligations and to confirm player age, dkwing may request copies of government-issued identity documents, including National Identity Cards (NID), passports, or driving licences. We may also request proof of address such as a utility bill or bank statement. This data is processed by our compliance team and by authorised third-party identity verification providers.

2.3 Financial and Transaction Data

We record all deposits, withdrawals, and betting transactions made through your dkwing account. This includes transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers (e.g., your bKash or Nagad mobile number, or the last four digits of a bank card), and transaction reference numbers. We do not store full card numbers or mobile banking PINs on our servers.

2.4 Technical and Usage Data

When you access dkwing, our servers automatically collect certain technical data including your IP address, device type and model, operating system version, browser type and version, session duration, pages visited, features used, and error logs. This data is used for platform security, fraud prevention, and service improvement purposes.

2.5 Communications Data

If you contact dkwing support via email, live chat, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments provided. This data is used to resolve your queries and to improve our customer service standards.

3. How dkwing Uses Your Personal Data

dkwing uses the personal data described above for the following specific purposes:

• 🎯

  Account Management

  To create, maintain and administer your dkwing account, including processing login requests, managing account settings and recording your transaction history.

• ✅

  Identity and Age Verification

  To verify that you are at least 21 years of age and to confirm your identity in compliance with applicable requirements. No player under 21 may use dkwing services.

• 💳

  Payment Processing

  To process deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and card networks, and to process withdrawal requests back to your verified payment method.

• 🛡️

  Fraud Prevention and Security

  To detect, investigate and prevent fraudulent transactions, account takeovers, multi-accounting, bonus abuse, money laundering and other prohibited conduct.

• 📊

  Platform Analytics and Improvement

  To understand how players use the dkwing platform, identify bugs and performance issues, and develop new features that better serve our Bangladesh player base.

• 📣

  Marketing and Promotions

  To send you information about dkwing bonuses, seasonal promotions (e.g., BPL season offers, Eid promotions, Pohela Boishakh specials) and platform updates, where you have consented to receive such communications.

• ⚖️

  Legal Compliance

  To comply with applicable legal obligations, including responding to lawful requests from competent authorities and maintaining transaction records as required by law.

• ♟️

  Responsible Gaming

  To monitor player activity for signs of problem gambling and to apply self-exclusion, deposit limit and cooling-off restrictions where requested or required.

4. How We Share Your Data

dkwing does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We share personal data only in the following limited circumstances:

4.1 Payment Processors

To process financial transactions, dkwing shares the minimum necessary payment data with our approved payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa and Mastercard. These partners process your data under their own security standards and privacy policies.

4.2 Identity Verification Providers

When account verification is required, we may share relevant identity documents with authorised third-party KYC (Know Your Customer) verification services. These providers are contractually bound to use your data solely for the purpose of completing verification on behalf of dkwing and may not use it for any other purpose.

4.3 Game Software Providers

dkwing's casino and sports betting platform is powered by game software from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. Certain technical data (such as session tokens and game result data) is exchanged with these providers to enable gameplay. No unnecessary personal data is shared beyond what is technically required.

4.4 Legal and Regulatory Disclosures

dkwing may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when legally required to do so, or when we believe in good faith that disclosure is necessary to protect the rights, safety, or property of dkwing, our players, or the public.

5. Cookies and Tracking Technologies

dkwing uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you logged in across sessions, and to gather anonymised analytics data about how the site is used. We do not use third-party advertising cookies or behavioural tracking pixels.

5.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Used to collect anonymised data about pages visited, session durations, and feature usage. This data helps us improve the dkwing platform. You may opt out by contacting [email protected].
• Preference cookies: Store your platform preferences such as language selection and notification settings so you do not need to reconfigure them on every visit.

5.2 Managing Cookies

Most modern browsers allow you to block or delete cookies through their settings menu. Please note that blocking essential cookies will prevent the dkwing platform from functioning correctly and may prevent you from logging in or placing bets. Blocking analytics or preference cookies will not affect your core platform experience.

6. Data Retention

dkwing retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Account registration data and identity verification documents are retained for the lifetime of your account and for a period of five years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction records, including deposit and withdrawal histories, are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for two years from the date of the last interaction in a given support thread.
• Technical usage and log data is retained for a maximum of 12 months, after which it is either deleted or permanently anonymised.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player.

7. Data Security

dkwing takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and dkwing servers.
• Encrypted storage of passwords using one-way hashing algorithms. dkwing staff cannot view your password in plain text.
• Role-based access controls ensuring that only authorised dkwing personnel can access personal data, and only to the extent necessary for their specific role.
• Regular security audits and vulnerability assessments of the dkwing platform infrastructure.
• Automated intrusion detection and real-time monitoring of server access logs.
• Strict data-handling procedures for third-party partners, enforced by contractual data processing agreements.

8. Your Privacy Rights

As a dkwing player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 10 business days (Bangladesh Standard Time, UTC+6).

• 👁️

  Right of Access

  You may request a copy of all personal data dkwing holds about you, including your account information, transaction history and any identity documents on file.

• ✏️

  Right of Rectification

  If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some changes (e.g., name or date of birth) may require supporting documentation.

• 🗑️

  Right to Erasure

  You may request the deletion of your personal data. Please note that where data must be retained to comply with legal obligations (e.g., transaction records), deletion cannot be completed until the applicable retention period has expired.

• 📤

  Right to Data Portability

  You may request an export of your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) for your own records or for transfer to another service.

• 🔕

  Right to Withdraw Marketing Consent

  You may withdraw consent to receive marketing communications from dkwing at any time. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to withdrawal.

9. Children and Minors

The dkwing platform is strictly for adults aged 21 years and above. dkwing does not knowingly collect personal data from anyone under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, the account will be immediately closed, any balance will be forfeited, and all personal data associated with that account will be deleted as soon as our legal obligations permit.

If you believe that a person under the age of 21 has registered a dkwing account, please notify us immediately at [email protected].

10. Third-Party Links and Services

The dkwing platform may contain references to third-party services, including payment providers such as bKash and Nagad, and game software interfaces provided by Pragmatic Play, Evolution Gaming and other studios. When you interact with these third-party services, their own privacy policies govern the collection and use of your data. dkwing is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party provider you interact with in connection with your dkwing account.

11. Changes to This Privacy Policy

dkwing reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page. We may also notify registered players of significant changes via the email address associated with their dkwing account. It is your responsibility to review this policy periodically. Continued use of the dkwing platform following any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or the way dkwing handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond promptly.